{"@context":"https://schema.org","@type":"DefinedTerm","identifier":"revenue.customer-effort-score","name":"Customer effort score","alternateName":["CES"],"description":"A survey measure of how easy or difficult customers found an interaction or task.","disambiguatingDescription":"Here “Customer effort score” means: A survey measure of how easy or difficult customers found an interaction or task.","url":"https://pitch.dog/startupwords/terms/customer-effort-score/","inDefinedTermSet":"https://pitch.dog/startupwords/","edition_status":"research-preview","family_version":"0.18.0","machine_readable_notice":"Definitions are educational reference material. Context, jurisdiction and professional practice may change the correct interpretation."}