Business-to-business-to-consumer
Also called: B2B2C
ELI5
A business serves consumers through another business.
Used in conversation
“In B2B2C, ownership of the customer relationship must be explicit.”
Definition
A model in which one business reaches consumers through another business's relationship or platform.
Here “Business-to-business-to-consumer” means: A model in which one business reaches consumers through another business's relationship or platform.
Pitch context
You will see “Business-to-business-to-consumer” in strategy decks, market analyses, business plans and planning workshops when the discussion reaches business & revenue models.
Why it matters: It helps a reader interpret business & revenue models without confusing the measure, decision, role or evidence being discussed.
Sources & evidence · 5
Supporting source families. This entry is an editorial synthesis rather than a quotation from one canonical glossary.
- Strategyzer — Business Model Canvas resourcesSupporting source family · practitioner · checked 2026-08-16
- Strategyzer — Value Proposition Canvas resourcesSupporting source family · practitioner · checked 2026-08-16
- LEANSTACK — Lean CanvasSupporting source family · practitioner · checked 2026-08-16
- U.S. Department of Justice Antitrust Division — Herfindahl-Hirschman IndexSupporting source family · primary · checked 2026-08-16
- U.S. Census Bureau — Business and economy dataSupporting source family · primary · checked 2026-08-16