Business Pitch Dictionary by pitch.dog
Onboarding, adoption & customer success · Core

Cancellation flow

Also called: offboarding flow

ELI5

The product or service process through which a customer ends a subscription or contract.

Used in conversation

“The account review should connect cancellation flow to the customer’s intended outcome.”

Pitch context

You will see “Cancellation flow” in go-to-market plans, sales forecasts, account reviews and commercial proposals when the discussion reaches onboarding, adoption & customer success.

Why it matters: It helps a reader interpret onboarding, adoption & customer success without confusing the measure, decision, role or evidence being discussed.

Sources & evidence · 2

Supporting source families. This entry is an editorial synthesis rather than a quotation from one canonical glossary.