Business Pitch Dictionary by pitch.dog
Quality systems & corrective action · Core

Customer complaint

Also called: complaint

ELI5

A documented expression of dissatisfaction requiring review or response.

Used in conversation

“Which version of customer complaint should the board treat as current?”

Pitch context

You will see “Customer complaint” in operating plans, procurement packs, supplier reviews and supply-chain reports when the discussion reaches quality systems & corrective action.

Why it matters: In quality systems & corrective action, a loose definition can change rights, obligations, approval, disclosure or enforceability.

Caution

Meaning, enforceability and required process vary by jurisdiction and agreement; this definition is not legal advice.

Sources & evidence · 3

Direct term-level sources and supporting source families.