Business Pitch Dictionary by pitch.dog
Onboarding, adoption & customer success · Core

Customer feedback

Also called: user feedback

ELI5

Information from customers about needs, problems, satisfaction or desired change.

Used in conversation

“Track customer feedback before the renewal conversation starts.”

Pitch context

You will see “Customer feedback” in go-to-market plans, sales forecasts, account reviews and commercial proposals when the discussion reaches onboarding, adoption & customer success.

Why it matters: It helps a reader interpret onboarding, adoption & customer success without confusing the measure, decision, role or evidence being discussed.

Sources & evidence · 2

Supporting source families. This entry is an editorial synthesis rather than a quotation from one canonical glossary.