Customers, users & segmentation · Core
Customer segment
Also called: market segment, segment
ELI5
A group of similar customers.
Used in conversation
“Segment the market by buying behaviour, not only company size.”
Definition
A group of customers with shared needs, behaviours or economics relevant to a strategy.
Here “Customer segment” means: A group of customers with shared needs, behaviours or economics relevant to a strategy.
Pitch context
You will see “Customer segment” in strategy decks, market analyses, business plans and planning workshops when the discussion reaches customers, users & segmentation.
Why it matters: It helps a reader interpret customers, users & segmentation without confusing the measure, decision, role or evidence being discussed.
Sources & evidence · 5
Supporting source families. This entry is an editorial synthesis rather than a quotation from one canonical glossary.
- Strategyzer — Business Model Canvas resourcesSupporting source family · practitioner · checked 2026-08-16
- Strategyzer — Value Proposition Canvas resourcesSupporting source family · practitioner · checked 2026-08-16
- LEANSTACK — Lean CanvasSupporting source family · practitioner · checked 2026-08-16
- U.S. Department of Justice Antitrust Division — Herfindahl-Hirschman IndexSupporting source family · primary · checked 2026-08-16
- U.S. Census Bureau — Business and economy dataSupporting source family · primary · checked 2026-08-16