Business Pitch Dictionary by pitch.dog
Retention, engagement & workforce metrics · Core

Employee Net Promoter Score

Also called: eNPS

ELI5

A survey measure based on willingness to recommend the organisation as a workplace.

Used in conversation

“Keep employee Net Promoter Score on the dashboard, but show the definition and reporting period beside it.”

Pitch context

You will see “Employee Net Promoter Score” in organisation plans, workforce reviews, change programmes and people reports when the discussion reaches retention, engagement & workforce metrics.

Why it matters: In retention, engagement & workforce metrics, the scope can change what data may be used, who may access it and which controls are required.

Caution

Employment law and workplace practice vary by jurisdiction and agreement.

Sources & evidence · 3

Direct term-level sources and supporting source families.