Business Pitch Dictionary by pitch.dog
Onboarding, adoption & customer success · Working

First response time

Also called: FRT

ELI5

Time from a support request to the first substantive response.

Used in conversation

“Who owns the recovery plan if first response time moves in the wrong direction?”

Pitch context

You will see “First response time” in go-to-market plans, sales forecasts, account reviews and commercial proposals when the discussion reaches onboarding, adoption & customer success.

Why it matters: It helps a reader interpret onboarding, adoption & customer success without confusing the measure, decision, role or evidence being discussed.

Sources & evidence · 2

Supporting source families. This entry is an editorial synthesis rather than a quotation from one canonical glossary.