Needs, jobs & value propositions · Core
Functional job
Also called: functional need
ELI5
The practical thing the customer must get done.
Used in conversation
“The functional job is producing an auditable report quickly.”
Definition
The practical task or outcome a customer needs to accomplish.
Here “Functional job” means: The practical task or outcome a customer needs to accomplish.
Pitch context
You will see “Functional job” in strategy decks, market analyses, business plans and planning workshops when the discussion reaches needs, jobs & value propositions.
Why it matters: It helps a reader interpret needs, jobs & value propositions without confusing the measure, decision, role or evidence being discussed.
Sources & evidence · 5
Supporting source families. This entry is an editorial synthesis rather than a quotation from one canonical glossary.
- Strategyzer — Business Model Canvas resourcesSupporting source family · practitioner · checked 2026-08-16
- Strategyzer — Value Proposition Canvas resourcesSupporting source family · practitioner · checked 2026-08-16
- LEANSTACK — Lean CanvasSupporting source family · practitioner · checked 2026-08-16
- U.S. Department of Justice Antitrust Division — Herfindahl-Hirschman IndexSupporting source family · primary · checked 2026-08-16
- U.S. Census Bureau — Business and economy dataSupporting source family · primary · checked 2026-08-16