Business Pitch Dictionary by pitch.dog
OKRs, KPIs & performance goals · Core

Metric gaming

Also called: gaming the KPI

ELI5

Manipulating behaviour or measurement to hit a metric without achieving its purpose.

Used in conversation

“The number is useful only if everyone calculates metric gaming the same way.”

Pitch context

You will see “Metric gaming” in organisation plans, workforce reviews, change programmes and people reports when the discussion reaches okrs, kpis & performance goals.

Why it matters: In okrs, kpis & performance goals, the definition can change who is affected, accountable, protected or entitled to act.

Caution

Employment law and workplace practice vary by jurisdiction and agreement.

Sources & evidence · 3

Direct term-level sources and supporting source families.