Business Pitch Dictionary by pitch.dog
Onboarding, adoption & customer success · Core

Offboarding

Also called: customer exit

ELI5

The managed end of a customer relationship, including access, data, billing and transition.

Used in conversation

“Who owns the recovery plan if offboarding moves in the wrong direction?”

Pitch context

You will see “Offboarding” in go-to-market plans, sales forecasts, account reviews and commercial proposals when the discussion reaches onboarding, adoption & customer success.

Why it matters: It helps a reader interpret onboarding, adoption & customer success without confusing the measure, decision, role or evidence being discussed.

Sources & evidence · 2

Supporting source families. This entry is an editorial synthesis rather than a quotation from one canonical glossary.