Retention, churn & expansion · Working
Purchase frequency
Also called: order frequency
ELI5
The average number of purchases per customer during a period.
Used in conversation
“How are we defining purchase frequency in this deck?”
Pitch context
You will see “Purchase frequency” in go-to-market plans, sales forecasts, account reviews and commercial proposals when the discussion reaches retention, churn & expansion.
Why it matters: It helps a reader interpret retention, churn & expansion without confusing the measure, decision, role or evidence being discussed.
Sources & evidence · 2
Supporting source families. This entry is an editorial synthesis rather than a quotation from one canonical glossary.
- U.S. Small Business Administration — Write your business planSupporting source family · primary · checked 2026-08-16
- IFRS Foundation — IFRS GlossarySupporting source family · primary · checked 2026-08-16