Onboarding, adoption & customer success · Core

Quarterly business review

Also called: QBR

ELI5

A structured periodic review, often quarterly, between supplier and customer.

Used in conversation

“Who owns the recovery plan if quarterly business review moves in the wrong direction?”

Pitch context

You will see “Quarterly business review” in go-to-market plans, sales forecasts, account reviews and commercial proposals when the discussion reaches onboarding, adoption & customer success.

Why it matters: It helps a reader interpret onboarding, adoption & customer success without confusing the measure, decision, role or evidence being discussed.

Connected terms

Quarterly business reviewThe same visible label “Quarterly business review” names different concepts.

Sources & evidence · 2

Supporting source families. This entry is an editorial synthesis rather than a quotation from one canonical glossary.

U.S. Small Business Administration — Write your business planSupporting source family · primary · checked 2026-08-16
IFRS Foundation — IFRS GlossarySupporting source family · primary · checked 2026-08-16