Software delivery & architecture · Working
Service-level objective
Also called: SLO
ELI5
The reliability target a service aims to meet.
Used in conversation
“The service-level objective is 99.9 percent availability.”
Definition
A target for a service measure such as availability or latency.
Here “Service-level objective” means: A target for a service measure such as availability or latency.
Pitch context
You will see “Service-level objective” in product strategy decks, roadmaps, experiments and architecture reviews when the discussion reaches software delivery & architecture.
Why it matters: It helps a reader interpret software delivery & architecture without confusing the measure, decision, role or evidence being discussed.
Connected terms
- Social licence to operateThe search label “SLO” can route to both entries.
Sources & evidence · 2
Direct term-level sources and supporting source families.
- National Institute of Standards and Technology — Computer Security Resource Center GlossaryDirect source · primary · checked 2026-08-16
- Scrum Guides — The Scrum Guide — official current versionSupporting source family · primary · checked 2026-08-16