Business Pitch Dictionary by pitch.dog
Roles, responsibility & decision rights · Core

Service owner

Also called: service accountable

ELI5

The person accountable for a service's performance and lifecycle.

Used in conversation

“Bring service owner into the next review before the decision gets made around them.”

Pitch context

You will see “Service owner” in organisation plans, workforce reviews, change programmes and people reports when the discussion reaches roles, responsibility & decision rights.

Why it matters: In roles, responsibility & decision rights, the definition can change who is affected, accountable, protected or entitled to act.

Caution

Employment law and workplace practice vary by jurisdiction and agreement.

Sources & evidence · 2

Direct term-level sources and supporting source families.