Research, awareness & brand tracking · Core
Social listening
Also called: listening
ELI5
Monitoring and analysing public online conversation about topics, brands or categories.
Used in conversation
“Define social listening in the research plan before fieldwork begins.”
Pitch context
You will see “Social listening” in brand decks, campaign plans, research reports and performance reviews when the discussion reaches research, awareness & brand tracking.
Why it matters: It helps a reader interpret research, awareness & brand tracking without confusing the measure, decision, role or evidence being discussed.
Sources & evidence · 5
Supporting source families. This entry is an editorial synthesis rather than a quotation from one canonical glossary.
- American Marketing Association — Definitions of Marketing and BrandSupporting source family · institutional · checked 2026-08-16
- U.S. Federal Trade Commission — Advertising and Marketing GuidanceSupporting source family · primary · checked 2026-08-16
- Google Analytics Help — Google Analytics dimensions and metricsSupporting source family · primary · checked 2026-08-16
- Google Ads Help — Google Ads metrics and reportingSupporting source family · primary · checked 2026-08-16
- Interactive Advertising Bureau — Measurement guidelines and standardsSupporting source family · institutional · checked 2026-08-16