Commercial agreements & supporting documents · Working
Support agreement
Also called: support services agreement
ELI5
A contract defining technical support services and service levels.
Used in conversation
“The draft mentions support agreement, but the scope and jurisdiction are still unclear.”
Pitch context
You will see “Support agreement” in board papers, contracts, policies, risk registers and compliance reports when the discussion reaches commercial agreements & supporting documents.
Why it matters: In commercial agreements & supporting documents, a loose definition can change rights, obligations, approval, disclosure or enforceability.
Caution
Meaning, enforceability and required process vary by jurisdiction and agreement; this definition is not legal advice.
Sources & evidence · 5
Direct term-level sources and supporting source families.
- U.S. Acquisition.gov — Federal Acquisition Regulation Part 15 — Contracting by NegotiationDirect source · primary · checked 2026-08-16
- UK Government — Groceries Supply Code of PracticeDirect source · primary · checked 2026-08-16
- OECD — G20/OECD Principles of Corporate Governance 2023Supporting source family · institutional · checked 2026-08-16
- U.S. Securities and Exchange Commission — EDGAR and filing resourcesSupporting source family · primary · checked 2026-08-16
- National Institute of Standards and Technology — Computer Security Resource Center GlossarySupporting source family · primary · checked 2026-08-16