Processes, procedures & operating systems · Working
Case management
Also called: case workflow
ELI5
Coordinating information, tasks and decisions around an individual matter or customer case.
Used in conversation
“The process map needs an exception path for case management.”
Pitch context
You will see “Case management” in operating plans, procurement packs, supplier reviews and supply-chain reports when the discussion reaches processes, procedures & operating systems.
Why it matters: In processes, procedures & operating systems, the definition can change ownership, capacity, process, cost or safety decisions.
Sources & evidence · 3
Direct term-level sources and supporting source families.
- U.S. Bureau of Labor Statistics — Productivity programmeDirect source · primary · checked 2026-08-16
- U.S. Acquisition.gov — Federal Acquisition Regulation Part 15 — Contracting by NegotiationDirect source · primary · checked 2026-08-16
- UK Government — Groceries Supply Code of PracticeSupporting source family · primary · checked 2026-08-16