Customers, users & segmentation · Working
Value-based segmentation
Also called: value segment
ELI5
Group customers by how valuable the relationship may be.
Used in conversation
“Value-based segmentation must not become an excuse for discriminatory service.”
Definition
Grouping customers by current or potential economic value.
Here “Value-based segmentation” means: Grouping customers by current or potential economic value.
Pitch context
You will see “Value-based segmentation” in strategy decks, market analyses, business plans and planning workshops when the discussion reaches customers, users & segmentation.
Why it matters: It helps a reader interpret customers, users & segmentation without confusing the measure, decision, role or evidence being discussed.
Sources & evidence · 5
Supporting source families. This entry is an editorial synthesis rather than a quotation from one canonical glossary.
- Strategyzer — Business Model Canvas resourcesSupporting source family · practitioner · checked 2026-08-16
- Strategyzer — Value Proposition Canvas resourcesSupporting source family · practitioner · checked 2026-08-16
- LEANSTACK — Lean CanvasSupporting source family · practitioner · checked 2026-08-16
- U.S. Department of Justice Antitrust Division — Herfindahl-Hirschman IndexSupporting source family · primary · checked 2026-08-16
- U.S. Census Bureau — Business and economy dataSupporting source family · primary · checked 2026-08-16