Operations, procurement & supply chain
Operations, sourcing, procurement & supply chain
Processes, capacity, quality, logistics, inventory, tenders, vendors and operational resilience.
359 entries
Processes, procedures & operating systems
38 entries- Automated control
- Automation
- Backlog
- Business process
- Business rule
- Case management
- Checklist
- Control point
- Decision point
- Document control
- Escalation
- Escalation path
- Exception
- Flowchart
- Handoff
- Maker-checker
- Manual control
- Operating model
- Orchestration
- Playbook
- Procedure
- Process manager
- Process map
- Queue
- Runbook
- Service catalogue
- Service desk
- SIPOC
- Standard operating procedure
- Straight-through processing
- Swimlane diagram
- Target operating model
- Ticket
- Value-stream map
- Version control
- Work instruction
- Workflow
- Workflow automation
Capacity, flow & constraints
35 entries- Arrival rate
- Available capacity
- Backlog ageing
- Batch
- Batch size
- Bottleneck
- Buffer
- Capacity
- Capacity constraint
- Capacity cushion
- Capacity planning
- Completion rate
- Constraint
- Downtime
- First-pass yield
- Flow efficiency
- Little's Law
- Load
- On-time delivery
- On-time in full
- Overall equipment effectiveness
- Peak demand
- Processing time
- Queue time
- Rework
- Schedule adherence
- Service level
- Slack
- Surge capacity
- Takt time
- Touch time
- Uptime
- Utilisation
- Work in progress
- Yield
Lean, quality improvement & root cause
43 entries- 5S
- A3 report
- Andon
- Benchmarking
- CAPA
- Common-cause variation
- Containment
- Continuous improvement
- Control chart
- Corrective action
- Cp
- Cpk
- Defect waste
- Defects per million opportunities
- DMAIC
- Fishbone diagram
- Five Whys
- Gemba
- Gemba walk
- Inventory waste
- Jidoka
- Kaizen
- Kanban
- Lean
- Lean Six Sigma
- Lessons learned
- Motion waste
- Overprocessing
- Overproduction
- Pareto analysis
- PDCA cycle
- Poka-yoke
- Preventive action
- Process capability
- Retrospective
- Six Sigma
- Special-cause variation
- Standard work
- Statistical process control
- Transport waste
- Unused talent
- Waiting waste
- Waste
Supply chain roles & networks
50 entries- Batch number
- Bill of materials
- Carrier
- Chain of custody
- Co-manufacturer
- Co-packer
- Cold chain
- Consignee
- Consignor
- Contract manufacturer
- Cross-docking
- Distribution centre
- Distributor
- Downstream
- Drop-shipping
- Dual sourcing
- Fill rate
- First mile
- Fourth-party logistics provider
- Freight forwarder
- Friendshoring
- Fulfilment centre
- Inbound logistics
- Landed cost
- Last mile
- Lot
- Manufacturer
- Multiple sourcing
- Nearshoring
- Offshoring
- Outbound logistics
- Provenance
- Reshoring
- Serial number
- Single sourcing
- Stock-keeping unit
- Supplier
- Supplier tier
- Supply chain
- Supply-chain network design
- Supply-chain visibility
- Third-party logistics provider
- Tier-one supplier
- Tier-two supplier
- Total landed cost
- Traceability
- Upstream
- Vendor
- Warehouse
- Wholesaler
Inventory, demand & supply planning
39 entries- ABC analysis
- Available to promise
- Backorder
- Bullwhip effect
- Capable to promise
- Cycle counting
- Cycle stock
- Days inventory outstanding
- Dead stock
- Demand forecast
- Demand planning
- Distribution requirements planning
- Economic order quantity
- Finished goods
- Forecast accuracy
- Forecast bias
- Integrated business planning
- Inventory
- Inventory policy
- Inventory turnover
- Inventory write-down
- Maintenance, repair and operations inventory
- Material requirements planning
- Mean absolute percentage error
- Min-max system
- Obsolete inventory
- Physical inventory count
- Pipeline inventory
- Raw materials
- Reorder point
- Reorder quantity
- Safety stock
- Sales and operations planning
- Shortage
- Shrinkage
- Slow-moving inventory
- Stockout
- Supply planning
- Work-in-process inventory
RFI, RFP, RFQ & tender documents
37 entries- Addendum
- Best and final offer
- Bid
- Bid bond
- Bidder conference
- Bill of quantities
- Clarification question
- Clarification response
- Desirable requirement
- Dynamic purchasing system
- Evaluation criteria
- Expression of interest
- Framework solicitation
- Functional specification
- Invitation to bid
- Invitation to tender
- Mandatory requirement
- Performance bond
- Prequalification questionnaire
- Procurement
- Procurement pack
- Procurement timetable
- Proposal
- Quotation
- Request for information
- Request for proposal
- Request for quotation
- Requisition
- Scope of work
- Sourcing
- Statement of requirements
- Strategic sourcing
- Submission deadline
- Supplier questionnaire
- Technical specification
- Tender
- Tender security
Procurement evaluation & award
42 entries- Approved supplier list
- Award notice
- Award recommendation
- Best value
- Bid debrief
- Bid evaluation
- Category management
- Commercial evaluation
- Competitive dialogue
- Competitive tender
- Conflict-of-interest declaration
- Consensus scoring
- Contract award
- Direct award
- E-auction
- Evaluation panel
- Financial evaluation
- Longlist
- Lowest compliant bid
- Negotiated procedure
- Notice of intent to award
- Open tender
- Pass-fail criterion
- Preferred bidder
- Procurement protest
- Restricted tender
- Reverse auction
- Segregation of duties
- Shortlist
- Should-cost model
- Single-source procurement
- Sole-source procurement
- Spend analysis
- Standstill period
- Supplier due diligence
- Supplier onboarding
- Supplier risk assessment
- Technical evaluation
- Tender challenge
- Three-bid policy
- Total cost of ownership
- Weighted scoring
Quality systems & corrective action
39 entries- Acceptance criteria
- Acceptance quality limit
- Batch record
- Calibration
- Certificate of analysis
- Certificate of conformance
- Change control
- Concession
- Configuration management
- Conformance
- Corrective and preventive action
- Customer complaint
- Defect
- Deviation
- First-article inspection
- Inspection
- Measurement uncertainty
- Nonconformance
- Nonconformance report
- Quality
- Quality assurance
- Quality audit
- Quality control
- Quality-management system
- Quality manual
- Quality objective
- Quality plan
- Quality policy
- Recall
- Sampling plan
- Specification
- Supplier corrective-action request
- Supplier quality
- Test case
- Test plan
- Traceability matrix
- Validation
- Waiver
- Warranty claim
Business continuity & operational resilience
36 entries- Alternate supplier
- Backup
- Business continuity
- Business-continuity plan
- Business-impact analysis
- Cold site
- Command centre
- Contingency plan
- Continuity of operations
- Continuity strategy
- Crisis communication
- Crisis escalation threshold
- Crisis management
- Crisis-management team
- Critical dependency
- Critical process
- Dependency mapping
- Disaster recovery
- Disaster-recovery plan
- Emergency response
- Hot site
- Incident management
- Lessons-learned review
- Live exercise
- Maximum tolerable downtime
- Minimum business-continuity objective
- Operational resilience
- Pandemic plan
- Post-incident review
- Recovery point objective
- Recovery time objective
- Redundancy
- Scenario exercise
- Tabletop exercise
- Warm site
- Workaround